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(Colors are customizable at times. Follow social media pages using the links at the bottom of the page to view spoilers.)
You can Email or Message your color preferences.
Receive package, SLAY that look, hashtag #slayglambox and DM, or email us.
We love to feature our Glam Slayers
Q: My tracking isn't updating or showing label is created. Has it been shipped?
A: Yes, your box goes to DHL first then USPS.
Please cut and paste your tracking into this link:
Q:Is there a beauty quiz?
A: No, we do not have a beauty quiz. We allow you to pick your exact colors! You can customize your colors by:
1)Commenting under the spoliers on social media (please add your full name and choice of color)
2) Email the color of the spoiler you want to firstname.lastname@example.org. Please include the full name on the subscription.
Q: Can I change my due date?
A: Yes, please send an email to email@example.com, DM on Instagram or PM on Facebook. (If your box is late and billing is due, you are ALWAYS welcome to request a change of due date)
Q: My item is broken. Can I replace it?
A: If the item is still in stock, we will replace it. If not, we will give you a small credit, or give you a free item. Please reach out to firstname.lastname@example.org.
Q: How do I contact customer service?
Q: Do you offer refunds?
A: Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange. However, you can cancel at anytime prior to your next billing.
Q: How do I cancel my subscription?
A: Subscriptions can be cancelled (before the next billing cycle) by logging into your account using the email and password that you used to sign up.
Q: Which box will I get? When is the last day to sign up?
A: The cut off is 10 days before the billing cycle of the 1st. If the month has 30 days it would be the 20th. If it has 31 days it would be the 31st unless that month is sold out before the cut off.
Q: When do the boxes ship?
A: We ship boxes between the 2nd and 3rd week of each month until all boxes are shipped.
Q: I am missing a box or my tracking is not working. How do I contact?
A: Our resolutions team can be reached at email@example.com
Q: I cancelled my subscription after I was billed. Will I receive a box or refund?
A: You will get the box you were billed for before you cancelled.
YOU ARE THE BEST PART OF SLAY GLAM BOX. THANK YOU FOR SUBSCRIBING!
As we navigate the coronavirus (COVID-19) for the well-being and safety of our team, please allow additional time to receive a response from our support team. We are working hard to assist all of our subscribers as soon as possible.
Packages are shipping as usual please expect some delays. Please Stay Safe!
We truly appreciate your understanding.